This article was published in the January 2005 edition of Quality World, the magazine of the Insitute of Quality Assurance (Brtain’s – and arguably the world’s! – foremost institution for the development and propagation of quality). It was written in response to expressions of frustration by consultants working with SMEs in the magazine’s August 2004 issue. A draft of the article was published on this web site for several months under the title ‘SMEs and ISO 9000’. The revised version above is identical to that published in Quality World – save for references to the models used. (In the IQA version, readers were directed to sidebars containing basic introductions to Adizes LifeCycle and Spiral Dynamics. Here, the links are to other pages containing information on the models.) My thanks to Quality World editor Nicky Farmer for her input in refining the article for commercial publication. Since the heady days of the DTI Enterprise Initiative in the late 1980s, survey after survey has failed to show any real improvement in the competitiveness of the SME end of British industry. Why is this? ISO 9000, Investors in People, business planning schemes, marketing projects, NVQs, Modern Apprenticeships, SMART innovation awards – the list is endless – have all failed to have the desired wide-scale impact their developers dreamed of.This is particulary… Read More