“One either meets or one works” - Peter Drucker (1967)
Arguably
the most influential of all management 'gurus', Drucker most definitely had a 'downer'
on meetings.
He tended to see them as being ineffectual if they failed to make decisions or their
decisions were not/could not be implemented. He also saw them as a very inefficient
means of communicating information. At best, in his view, they all too easily distract
from the actual doing of the work; at worst, they attract 'meeting junkies' who live
from meeting to meeting, consciously or unconsciously avoiding the work.
At the very worst, you have meetings to discuss meetings!
And, of course, meetings usually run to the senior management’s agenda. They all
too often ignore the concerns of those lower down the hierarchy and thus usually
fail to gain the commitment of those who actually have the job of making any decisions
taken work in practice.
Drucker's perceptions will be recognised by many, particularly those who work in
larger organisations or the public or voluntary sectors.
However, Drucker's views were formulated prior to the emergence of the radical Open
Space 'technology'.
Developed by organisational consultant Harrison Owen in 1985 (documented in 1989)
and pioneered by the gigantic Boeing Corporation in the USA, the concept works so
well that Boeing have been known to shut down entire lines for a half-day session
of Open Space - they have found it so valuable!)
Engaging
all of the energies of all of the people
Drawing much from the Japanese principles
of Kaizen, Open Space involves an open forum meeting of all the stakeholders in an
organisation, a department, a process, a community network, a family or any other
kind of grouping.
The process of Open Space enables all the concerns of all the stakeholders to be
raised in a constructive fashion and commits all the stakeholders to collaborate
to attempt to resolve all the issues (as far as realistically possible). Because
everyone's concerns are valued, everyone has the chance to participate in their resolution.
Because everyone has the opportunity to be involved, the proposed solutions tend
to be owned by everybody - or, at least, most people!
Senior Management using Open Space have found the data gathered highly informative
and solutions derived from the process much easier to implement.
In addition to being a group problem-solving process, Open Space also acts as a personal
development tool since the process enables participants to learn much about themselves
and the way they interact with others.
A
word of warning...
While the facilitator has no say - or should have no say! - in
the outcomes of an Open Space session, the facilitator's role in framing the session
and managing the process is critical. It is a highly-skilled function and, though
an experienced facilitator can make it seem deceptively easy, it should only be carried
out by people who thoroughly understand the process.
The Open Space concept is rooted in the worldviews of the ORANGE and GREEN vMEMES.
Powerful as the process is, it is not always automatically suited to less-culturally
sophisticated organisations. It may need some significant adaptation by the facilitator.
If framed from a 2nd Tier perspective, then Open Space can engage all the vMEMES
present and can even be a key part of a MeshWORK process.
I have facilitated groups of varying sizes - including one as small as 8 for a morning
- and co-facilitated a group of nearly 200 over several days. (Some documented Open
Space sessions have involved over 1,000 people!)
If you would like to discuss whether Open Space is suitable for your organisation
and what you might expect to accomplish from it, please do get in contact.