Investing in the Team...to invest in the Community!
written with
Jenny Gavin-Allen
1st update: 01/10/04
In early 2002 David Burnby was doing some extended work as a freelance facilitator
and consultant with North Lincolnshire Council’s Community Investment Team. In conversation
with Team Manager Jenny Gavin-Allen, he talked several times about a Psychology course
he had undertaken training in the previous Summer, ‘An Introduction to Spiral Dynamics
& Related Models of Neuro-Linguistic Programming’.
For David, in part at least, the course was something of a life-changing experience.
Both challenged by the models presented in the workshop programme and emboldened
by the understanding they gave him, he subsequently quit his lucrative position as
Director of Common Purpose in Hull to fulfill his frustrated ambition of working
as an independent operator.
Listening to him so talk enthusiastically about the models and their applicability
to community regeneration issues, Jenny was intrigued.
David then let on that his enthusiasm for the course was so great he had decided
to promote and stage the next programme - the third to be delivered in Hull - under
his own name - thus allowing me, as course facilitator, to concentrate purely on
delivery. Naturally David invited Jenny to join the workshop programme.
She wasn’t quite convinced until David used Robert Dilts’(1990) Neurological Levels
model to give her a powerful insight into a particular set of problems she was having
with one community group. After that taster, Jenny decided she needed to know more
about these models.
Like David and many others who have been through the course, Jenny found it was indeed
something of a life-changing experience. With such knowledge, nothing could be quite
the same again....!
Creating
a MeshWORK
Pondering over how to make best use of the learning workwise, Jenny realised
that she needed to disseminate the knowledge in depth amongst her key staff to create
a common understanding and a set of terms - a lingua franca - they could all use.
Accordingly Jenny asked me to deliver an in-house version of the course. We agreed
to add two additional elements to the programme.
Firstly, as Jenny was in the process of restructuring the Team, I suggested they
add a session on Adizes Organisation LifeCycle and aim to apply a full MeshWORK process
to the restructure.
Secondly, I had Jenny assist me to some degree in the delivery of the programme -
on the basis that teaching others would develop her own understanding. (‘NLPers’
call this ‘getting it in the muscle’!)
The half-day sessions were held over 6 weeks September-through-October 2002 at Normanby
Hall. Those participating - Chris Barnett, Rachel Cook, Jacky Wass, Patricia Lyle
and North Lincs Strategic Partnership Manager Andrea Fitzgerald - found the rustic
setting of the old country house ideal ideal for letting go of preconceptions and
limiting beliefs and engaging with the challenges of the models offered on the course.
"The setting of the Hall and the pace of the course were critical," Jenny commented
later. "Together they gave us a sense of ‘time out’ that allowed us to step out of
the normal hustle-and-bustle and see things differently. We had time for reflective
learning."
A key factor which emerged early on in the programme was that there was
a high level of 2nd Tier (YELLOW and beyond) thinking amongst those assembled. (A
sixth participant dropped out after the first session, struggling to cope with having
to go so meta to his own norms.)
In many ways the programme confirmed what Jenny Gavin-Allen already knew. At peak
performance the Team was a highly innovative and successful unit - its very flexibility
enabling it to accommodate the typically-BLUE structures of the Council without allowing
those structures to inhibit its creativity.
"I think our success comes from the people we recruit," Jenny explains. "While working
within the Council procedures, we look for people who are creative and not afraid
to challenge the status quo when it’s appropriate."
4Q/8L provided a model to analyse the Community Investment Team.
Data was collected on the Lower Right structure using questionnaires I had developed
to assess the organisation's position on the LifeCycle and the types of roles people
were expected to fulfill (in terms of Adizes roles of Production, Administration,
Entrepreneurship and Integration). The Community Investment Team emerged as being
in a state of Go-Go (under Jenny's strong leadership) within an organisation - the
Council - largely mired in Bureaucracy but in parts demonstrating 'younger' tendencies.
The Lower Left culture was assessed using my Organisation Culture Survey, an assessment
tool I had developed several years previously and which had been vetted by Spiral
Dynamics co-developer Chris Cowan.
As Jenny and I had expected, the CIT saw themselves as being rather 2nd Tier in their
thinking; but they also attributed some 2nd Tier thinking to the Council's leadership.
(The quality of the Council's leadership perhaps reflected in North Lincs having
recently been awarded Beacon Council status twice....)
Individuals (Upper Left) within the Team were assessed more informally - by simply
asking which vMEME or harmonic of vMEMES seemed to dominate their thinking in the
work context.
It became clear from these exercises that accommodating the Council's
BLUE bureaucracy was sapping time and energy that could have been better spent on
being creative and delivering services.
A key exercise centred on contrasting individual vMEMES (Upper Left) with the type
of job roles (Production, Administration, Entrepreneurship and Integration) people
were being asked to fulfill (Lower Right).
From this it was clear that people whose thinking was largely in the ORANGE-YELLOW
(and beyond) range were being tied down with Administration tasks. As a result the
other roles were suffering - especially the longer term function of Entrepreneurship.
Those present concluded that it was only the sheer amount of Integration - driven
by 2nd Tier thinking - which was holding things together, with a multi-level set
of values that enabled just about everyone in the Team to buy into what they were
doing.
However, there was a sense of 'firefighting' about this. Taking the meta-view afforded
by using the models on the course, Jenny and her key staff decided that they needed
someone who was eminently comfortable thinking in BLUE to take the bulk of the Administration
chores off the more creative types, thus freeing them up to design services which,
using Spiral Dynamics, they could now tailor more to the needs of their user groups.
Thus, Gordon Kell was brought in effectively to be the Team's administrator. This
role was later strengthened with the addition of Karen Sweeney. Both tend to have
a strong BLUE dominance in their thinking in the workplace.
A
fortuitous move...!
This centralisation of Administration tasks with the new BLUE-oriented thinkers proved
to be a highly-fortuitous move as Jenny was taken ill in early 2003, necessitating
several bouts of hospitalisation. With the departure of Rachel Cook, it was Gordon's
BLUE methodologies which proved to be the rock on which the stricken team anchored.
(Chris Barnett and Jacky Wass looked after the service-user end of things.)
It could be argued that Rachel's leaving was, in part, an unanticipated outcome of
the training with me!
Asked to produce a '5 year life plan' (to test strategic visioning) as part of understanding
ORANGE, Rachel came up with the most complete plan anybody to date had produced on
any of these courses I had held previously. What made Rachel's plan so powerful was
that it embedded all the BLUE Little Detail and Procedures disciplines of SMART planning
to achieve the strategic goals. Thus, having realised "It's okay to be ORANGE!" -
Rachel decamped to Business Link Humber as a career move.
Jenny, though, was phlegmatic about Rachel's departure: "Intuitively I knew that
I wouldn't keep her forever – at some point Rachel would go. Thanks to the training,
we understand now why people do certain things at certain times.
"A number of people stop in our Team for a while and then tend to move on. That generates
a churn, certainly – but that churn also breeds creativity."
Undaunted by the difficulties
of the past year, Jenny was determined to rebuild her team using MeshWORK concepts.
Of Spiral Dynamics she says: "I've done lots of management training; and bits here
and there have been really useful. But this seems to bring it all together. It seems
to apply in all circumstances. I can't think of any situation in which I can't use
it."
In early 2004, Jenny had another 5 members of her team - Karen Sweeney, Dave Tofts,
Mandy Bartlett, Sheryle Jones and Sam Teather - undertake a repeat Spiral Dynamics-NLP-Adizes
training programme. Again the workshops were at Normanby Hall; and this time Patricia
Lyle assisted. "The more we all understand it," Jenny told me when arranging the
course, "the more we can use it strategically."
Continuing health problems have prevented Jenny making as much of the MeshWORK training
as she would have liked; but the positive impact upon the CIT in terms of generating
greater unity through better understanding was reflected in both Karen Sweeney and
Jacky Wass joining the Humberside MESH Network.
A set of photos from the October 2002 training programme can be viewed in the Career
pages.
The North Lincolnshire Council Community Investment Team can be contacted at:-
P O Box 42
Scunthorpe
DN15 6XQ
United Kingdom
Tel: (+44) (0)1724 297351
