"We have recently passed the Radcliffe Gardens Nursing Home report through for payment but wished to pass on our congratulations for an excellent report scoring the maximum points in our quality check - 10 out of 10, which is the highest accolade we can give."
- Marjorie Walker, Project Controller, Enterprise Support Ltd (Leeds, 1994)

 

"We thought we really knew all there was to know about our Home and our Residents. Now, thanks to the ISO 9000 system you've helped us implement, we've got so much more information and that's helping us to make some important improvements in quality."
- Carol Stretch, Matron, Argyle Park Nursing Home (Southport, 1994)

 

"Many thanks for your help. The ISO 9000 assessors were very pleased with the documentation."
- Iswar Kautick, Managing Director, Elim Lodge Nursing Home Ltd (Hornsea, 1995)

 

"With Spiral Dynamics and Adizes, you're helping us chart the future of this Company."
- Jack Holt, Managing Director, Stelram Engineering Ltd (Wakefield, 1998)

 

"Thank you so much for your time, and an extremely interesting evening. I found the concept of Spiral Dynamics fascinating - my brain was buzzing all night so I didn't sleep a wink! You have given me plenty to think about...."
- Vanessa Lindsay Smith, General Manager, Woodlands MS Respite Care Centre (York, 1998)

 

"It's just what we need. This gives us an umbrella, a structure for all our systems."
- Judith Ramsdale, Chief Executive, Donisthorpe Hall (Leeds, 1998)

 

"This will give us what we need to mee the Inspectorate's demands. It will also help us with Local Authority contracting."
- Lynne Cooper, Manager & Partner, Ashcroft Residential Home (Hull, 1998)

 

"I've learned so much from using Present State-Desired State Planning. Now, I use them on virtually everything. They're especially helpful in getting the message across in presentations to others"
- Peter Hodkinson, Chief Executive, Westward Care (Yorkshire) Ltd (Leeds, 1999)

 

"I didn't think the training would work. But I'd heard you were good - so I thought I'd give you a chance. Now we're beginning to see some real changes in some of our people."
- Dennis Turner, Managing Director, Airedale Tubes & Fittings Ltd (Leeds, 2000)

 

"As you were instrumental in the initial stages of our Investor in People programme and in fact inspired us to go for it, you would be most welcome to join us in the celebration."
- Br John Martin OH, Provincial, Hospitaller Order of St John of God (Richmond, 2000)

 

"Thank you for all your support."
- Barry Gray, Managing Director, Afton Court Retirement Home Ltd (Bridlington, 2001)

 

"Thanks for all that. I've found it extremely useful and broadly concur with your recommendations."
- Bernard McGuinn, Operations Manager, Hodgson Sealants Ltd (Beverley, 2002)

 

"That's why I'm always so complimentary about your training. You have the ability to communicate relatively complex concepts very clearly."
- David Burnby, David Burnby & Associates (Hull, 2003)

 

"I don't feel you've been too picky at all in your audit of our documented ISO 9001 System. I appreciate the level of detail you've gone into - it must have driven you mad!"
- Steve Watson, Engineering Director, QSI Group Ltd (Carlisle, 2003)

 

"Thank you, Keith, The workshop went VERY well and I think we managed to push some boundaries in terms of current management and leadership thinking."
- Jennifer Crossland, Innovation Manager, North East Lincolnshire Council Directorate of Economic Development (Grimsby, 2004)

 

"I am indebted to you for far more than money!"
- Steve Smith, SDS Enterprises Ltd t/a EMC (Knottingley, 2006)