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Keith E Rice's Integrated SocioPsychology Blog & Pages

Aligning, integrating and applying the behavioural sciences

Terms of Business

Terms of Business: version 6.0 (04/03/16)

1. General
1a) The ToB applicable
# The version of the Terms of Business – see above – applicable is the one current at the time of contractual agreement.
1b) Variation of Rights
# I reserve the right to vary the ToB applicable in your favour at my discretion. Any such variation does not set a precedent in our arrangements, current or future, and   does not affect any of my other rights not included in such a variation.
# Your statutory rights under United Kingdom and European Union laws are preserved under all contractual arrangements.

2. Value Added Tax (VAT)
# My VAT registration number is: GB 734 6515 30.
# All services and products I provide, other than scholastic tuition towards recognised qualifications, are subject to United Kingdom VAT at the standard rate except where otherwise specified.
# All receipts and invoices issued by me show my VAT number and the rate of VAT applied. (VAT-registered organisations and persons in the United Kingdom and the European Union should be able to reclaim VAT applied on my invoices and receipts.)

3. Workshop Programmes hosted by myself.
3a) Payments via PayPal
# Your payment will be credited immediately and Receipt/Invoice, Joining Instructions, Map/Directions and any advance reading materials will be mailed 1st class within 2-3 days and you should receive the package within 5 working days. If you are an overseas customer, please allow at least 14 days to receive this package. Please contact me if you do not receive your package within the indicated time period.
3b) Reservations & Payments via cheque or international money order – individuals, UK & overseas organisations
# Should you choose to reserve a place/places and send payment (cheque or international money order) by mail, I will advise by phone or email within 24 hours if your reservation requirements can be met. If they can, you should send payment immediately. I will confirm receipt by phone or email. Your Receipt/Invoice, Joining Instructions, Map/Directions and any advance reading materials will be mailed 1st class within 2-3 days and you should receive the package within 5 working days. Please allow at least 14 days if you are an overseas customer.
# Reservations will only be confirmed when payment has cleared my bank. (Until then they are only tentative.) Please ensure you allow sufficient time for this if you choose to pay this way.
# Cheques and international money orders should be in £ sterling and must be contain full payment. Please make payment to ‘Keith E Rice’.
3c) Reservations & Payments via cheque, BACS or PayPal – credit for UK organisations
# UK organisations with a satisfactory credit rating may request to be invoiced when making a reservation. I will advise by phone or email within 24 hours if your reservation requirements can be met. If they can, I will issue an Invoice to accompany Joining Instructions, Map/Directions and any advance reading materials. These will be mailed 1st class within 2-3 days and you should receive the package within 5 working days. Terms of payment: 30 days from date of invoice. Cheques should be made payable to ‘Keith E Rice’. If you would prefer to pay by BACS or PayPal, please get in touch via the Contact page to discuss this.
# Please note I reserve the right to charge for late payment – see 9 below.
3d) Discounts
# I sometimes apply discounts for multi-place bookings – eg: for all places from the 4th one on. Please check the specific details of the course you are interested in before booking or reserving.
3e) Cancellations & Refunds
# If, for any reason, I am unable to run a programme, all payments taken will be refunded in full.
# If you, as a participant, withdraw from a programme within a week of its start date, your payment will be non-refundable. If you withdraw within a fortnight but more than a week from the start date, a quarter of your payment will be refunded. If you withdraw from a programme 2-3 weeks from its start date, a half of your payment will be refunded. If you withdraw 3-4 weeks from the start date, three-quarters of your payment will be refunded. If you withdraw from the programme no less than 4 weeks from the start date, your payment will be refunded in full. (I may vary these conditions to the withdrawing participant’s benefit, depending on the circumstances of the withdrawal. See 1b above)

4. Workshop Programmes & Other Events led by myself but hosted by 3rd Parties
# Your contractual arrangement is with the 3rd Party.
# You are invited to discuss any matter to do with delivery of my content with me.
# All financial and logistical queries should be directed to the hosting 3rd Party.

5. Organisation Consultancy
5a) Programme of Work
# The Programme of Work will be as agreed between you/the authorised representative of your organisation and I and documented as a de facto contract. Any extensions or supplementation of the programme will be as agreed between us and documented in at least email format.
5b) Payment
Unless agreed otherwise between us, I will invoice you for work carried out in a month at the end of that month. Terms of payment: 30 days from date of invoice. Cheques should be made payable to ‘Keith E Rice’. If you would prefer to pay by BACS or PayPal, please get in touch via the Contact page to discuss this.
# Please note I reserve the right to charge for late payment – see 9 below.

6. Personal Therapy/Tuition for Individuals
6a) Programme of Work
# The Programme of Work will be as agreed between you and I and documented as a de facto contract in at least email format. Any extensions or supplementation of the programme will be as agreed between us and documented in at least email format.
6b) Therapy Considerations
# The first 30 minutes (approx) of the first consultation are considered diagnostic and are not chargeable. At the end of this period, I will endeavour to present my diagnostic and my recommendations. If you, the client, wish to proceed on that basis, we will agree the Programme of Work. My standard hourly rate is £36 (£30+VAT@20%)
# It is critical that you, the client, are open and honest with me about any psychological/psychiatric diagnosis, current or historical, and any psychoactive medication prescribed with respect to that diagnosis, current or historical.
# While disclosure of deepest feelings can be stressing and distressing, failure to disclose key facts – eg: previous Depression, relationship problems, dysfunctional upbringing, etc – can work against successful therapy. It is the responsibility of you, the client, to disclose all relevant information.
# Where a multi-session programme is agreed, I may assign tasks in between sessions. You, the client, must use your best endeavours to complete the task(s) – or, at least, disclose why you were unable to carry it/them out.
# Whilst I have an enviable track record of success, therapy is an ‘inexact science’ and results cannot be guaranteed. If I feel that my approach is not working for you, I will recommend you seek help elsewhere and will endeavour to help you find that assistance (within reason). You may, at any time, terminate the arrangement, subject to your account being up to date.
# Some therapy clients will benefit from post-treatment support. As an option, I offer upto 5 hours per month support by telephone/Skype and email for a flat fee of £60 (£50+VAT@20%). If the client still feels support is necessary after 6 months, I will suggest another appointment to re-examine the issues.
6c) Tuition Considerations
# The contract is between myself and the person paying on behalf of the tutee. As this is usually a parent, I prefer the contracting parent to be involved in drawing up the Programme of Work and playing at least a consultative role in any amendments to the programme.
#My standard hourly rate is £25. Where 2 students wish to be tutored together, a discount can be applied to reduce the charge per student to £20 each.
# You, the tutee, should attend sessions promptly and equipped to learn (pen, writing pad, text book, etc).
# Most tuition programmes will involve assignments in between at least some of the sessions. You, the tutee, must endeavour to complete all assignments in the agreed timeframe.
# Progress reports (how ever brief) and any concerns will be provided to the contracting parent as appropriate. Where the tutee is paying themselves, discussion on progress and concerns will take place as an adjunct to the tuition session.
# If I feel that either my style does not suit the tutee or the tutee is not making progress, at my discretion, after consultation with the contracting person (parent or tutee), I will recommend you seek tuition elsewhere and will endeavour to help you find that tuition (within reason). You may, any time, terminate the arrangement, subject to your account being up to date.
6d) Travel to Your Premises
# I vastly prefer to conduct therapy & counselling and tuition from my own home – for access to my resources. However, if necessary, I will travel to your premises if in the immediate Shipley/Bradford/east Leeds area. To cover my time and costs, I charge a fee of £12 (£10+VAT@20%) to cover each half hour of travelling time, plus mileage at a rate of 54p (45p+VAT) there and back.
# If you wish me to come to your premises beyond the immediate Shipley/Bradford/east Leeds area, then please get in touch via the Contact page to discuss this.
6e) Payment & Missed Sessions
# All charges to do with Personal Therapy are subject to VAT. Charges for the delivery of tuition are not subject to VAT. Any products or other services related to the delivery of tuition are subject to VAT.
# Payment will be required at the end of each session – either as cash or a cheque – unless explicitly agreed in advance with myself and documented in at least email format. Cheques should be made payable to ‘Keith E Rice’.
# Should you need to cancel or reschedule a session, failure to inform me at least 12 hours in advance will render you liable to a cancellation fee of £12 (£10+VAT@20%). Subject to your mitigating circumstances, I reserve the right to waive the cancellation fee at my discretion and without prejudice to my rights.
# Should you terminate a programme owing monies, you will be invoiced for the outstanding amount, with 10 days from date of invoice to pay.
# Please note I reserve the right to charge for late payment – see 9 below.
# Please note that, in the event of you failing to pay the full amount at the end of a session, I reserve the right to insist on receiving payment at the beginning of future sessions.

7. Online Counselling/Online Tuition
7a) Programme of Work
# The Programme of Work will be as agreed between you and I and documented as a de facto contract in at least email format. Any extensions or supplementation of the programme will be as agreed between us and documented in at least email format.
7b) Online Counselling Considerations
# The first 30 minutes (approx) of the first consultation are considered diagnostic and are not chargeable. At the end of that period, I will endeavour to present my initial diagnostic and my recommendations. If you, the client, wish to proceed on that basis, we will agree the Programme of Work. My standard hourly rate is £36 (£30+VAT@20%).
# It is critical that you, the client, are open and honest with me about any psychological/psychiatric diagnosis, current or historical, and any psychoactive medication prescribed with respect to that diagnosis, current or historical. (Please note I do not offer video-link support to diagnosed ‘psychotics’ – such as schizophrenics and manic-depressives.)
# While disclosure of deepest feelings can be stressing and distressing, failure to disclose key facts – eg: previous Depression, relationship problems, dysfunctional upbringing, etc – can work against successful support. It is the responsibility of you, the client, to disclose all relevant information.
# You will need to have my web site up on your computer during the sessions as I may refer you to pages on it to illustrate the points I am making.
# Where a multi-session programme is agreed, I may assign tasks in between sessions. You, the client, must use your best endeavours to complete the task(s) – or, at least, disclose why you were unable to carry it/them out.
# Online counselling can achieve a great deal but it is not the same as in-person therapy and expectations should be realistic. It may be that we realise, through the online cunselling, that you require a therapeutic intervention. That intervention may be provided by me or, if you prefer, you may seek that help elsewhere. I will endeavour to assist you in finding that help (within reason). You may, at any time, terminate the arrangement, subject to your account being up to date.
7c) Online Tuition Considerations
# The contract is between myself and the person paying on behalf of the tutee. As this is usually a parent, I prefer the contracting parent to be involved in drawing up the Programme of Work and playing at least a consultative role in any amendments to the programme. The Programme of Work and any variations/amendments to it will be documented in at least email format. My standard hourly rate is £25.
# You, the tutee, should be ready for sessions promptly, equipped to learn (pen, writing pad, text book, etc).
# Most tuition programmes will involve assignments in between at least some of the sessions. You, the tutee, must endeavour to complete all assignments in the agreed timeframe.
# Progress reports (how ever brief) and any concerns will be provided to the contracting parent as appropriate. Where the tutee is paying themselves, discussion on progress and concerns will take place as an adjunct to the tuition session. These will normally be by e-mail.
# If I feel that either my style does not suit the tutee or the tutee is not making progress, at my discretion, after consultation with the contracting person (parent or tutee), I will recommend you seek tuition elsewhere and will endeavour to help you find that tuition (within reason). You may, at any time, terminate the arrangement, subject to your account being up to date.
7d) Payment & Missed Sessions
# All charges to do with online counselling are subject to VAT. Charges for the delivery of tuition are not subject to VAT. Any products or other services related to the delivery of tuition are subject to VAT.
# Payment in full must be made via by PayPal  or BACS/direct payment at the end of each session.
# With regard to online counselling, in the event that we both consider it appropriate to keep the conversation going after time has run out on a session, you will be charged additionally for each complete additional 15 minutes on a pro-rata basis session – ie: £9 (£7.50+VAT@20%) per 15 minutes completed.
# Should you need to cancel or reschedule a session, failure to inform me at least 12 hours in advance will render you liable to a cancellation fee of £12 (£10+VAT@20%). Subject to your mitigating circumstances, I reserve the right to waive the cancellation fee at my discretion and without prejudice to my rights.
# Should you terminate a programme owing monies, you will be invoiced for the outstanding amount, with 10 days from date of invoice to pay.
# Please note I reserve the right to charge for late payment – see 9 below.
# Please note that, in the event of you failing to pay the full amount at the end of a session, I reserve the right to insist on payment being received in my bank account a minimum of 30 minutes before a future session begins.

8. PDF Downloads from www.integratedsociopsychology.net
8a) Payments via PayPal
# Your payment will be credited immediately and normally you will be e-mailed a receipt and password within a maximum of 12 hours under normal circumstances.
# The download password will be valid to the end of the last day of the following month (UK GMT). After that you will need to apply to me for a new password which will be provided for a token charge of £1.20 (£1+VAT@20%)
8b) Payments via cheque or international money order
Payments should be made payable to ‘Keith E Rice’. Please allow sufficient time for your payment to clear my bank account. If you provide an email address, I will email you a Receipted Invoice and password within 7 days of receipt of your payment. If you prefer to receive these by mail, they will be mailed 1st class within 10 days of receiving your payment. Please allow at least 20 days if you are an overseas customer.
8c) Rights & Restrictions
# Downloaded PDFs are for the non-commercial and private use of the purchaser. (That private use can be considered to include sharing with close family and friends.)
# Downloaded PDFs must not be distributed electronically – except with my documented permission in at least email format.
# Where downloaded PDFs are security set to be non-printing, their code must not be tampered with.
# Where downloaded PDFs are print-enabled, the purchaser may print one copy for non-commercial and private use. (That private use can be considered to include sharing with close family and friends.)
# Any violation of 8c will be considered breach of copyright and liable to legal action.
8d) Free PDF Downloads
I may, from time to time, make certain PDF downloads available free of charge for a period of time. Such downloads are still subject to the Rights & Restrictions of 8c.

9. Late Payments
# I reserve the right to charge interest on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002.
# As allowed by legislation, interest will be charged at the Bank of England reference rate plus 8%.
# Any concession on my part with regard to not charging interest on overdue accounts is without prejudice and does not set a precedent for any other dealings, current or future.

10. My Obligations to You
# To carry out the work to the best of my professional abilities and in your interests.
# To keep you fully advised of progress and make you aware at the earliest opportunity of any obstacles to achieving our agreed objectives.
# All information supplied to be, to the best of my knowledge, current and accurate.

11. Dissatisfactions & Disputes
# In the event of any unhappiness with my work or products supplied by me, please do approach me to discuss the matter.
# In the unlikely event that we are unable to resolve a dispute between us, the consumer laws and other relevant legislation of England and the judgements of the English courts shall apply in the first instance.
# In the event that you believe I have behaved unethically and/or unprofessionally, you may have additional means of redress through the following professional bodies whose codes of conduct I am committed to complying with…

12. Testimonials & Case Studies
# My work is highly successful and many of my clients/customers are only too happy to provide me with testimonials and/or case studies. I may ask you, as a client/customer, to agree to such. You have no obligation to say ‘Yes’ and any refusal will have no detrimental effect on our relations.
# If you agree to a testimonial and/or case study, you will have the final say on what does/doesn’t appear.
# For Personal Therapy clients who agree to a testimonial or case study, I usually suggest using false names and altering some of the peripheral facts to maintain anonymity.